FAQS
General Questions
A: Realmann is a professional manufacturer specializing in commercial blast freezers and refrigeration equipment with over 18 years of industry experience.
Yes. We offer both standard models and fully customized solutions based on your space, capacity, temperature range, and application needs.
Our equipment is widely used in large-scale food factories, central kitchens, seafood processing, bakery production, and premium retail environments.
A: Yes. Factory visits are welcome by appointment, and we can also arrange online video tours.
Sales Questions
A: Production lead time is typically 30–60 days, depending on model specifications and order quantity.
A: Our blast chillers and freezers operate from -30°C to -80°C, with deep cold models reaching -76°C.
A: We generally accept T/T (wire transfer). Other payment terms can be discussed based on order volume.
A: We support sea freight, air freight, and land transportation according to your delivery requirements.
A: Yes. We provide OEM/ODM services including branding, configuration, and appearance customization.
After Purchase Questions
A: Yes. We offer professional technical support, installation guidance, and remote troubleshooting.
A: Our standard warranty is 12 months after delivery. Extended warranty options are available upon request.
A: Please contact us immediately with photos and documentation. Our team will coordinate a prompt resolution.
A: Most technical issues are addressed within 24–48 hours through remote support, depending on complexity.